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Returns and Repairs Policy

​​​​​​​If you need to return goods to Dräger (either due to incorrect shipment, faulty goods, an error in ordering or repair etc.) we want to make that process as simple as possible.

Returns Enquiries

If you have additional questions on how to return goods and what our returns policy is, please contact:

Draeger Safety UK Ltd
Ullswater Close
Blyth Riverside Business Park
NE24 4RG
Tel: +44 (0)8000 884 540
Fax: +44 (0)1670 356 266
e-mail: draegershop.team.uk@draeger.com

Warranty/Non-Warranty Repairs

You should return equipment to Dräger for repair only after agreeing this with the Draeger Repair Team. Please contact one of the Repair teams listed below and you will be issued with an RMA (Return Material Authorisation) number to facilitate identification of the returned items through the returns process. You will also be provided with shipping instructions.

Repairs Blyth

Email: repairs.blyth.gb@draeger.com

Repairs Plymouth

Email: repairs.plymouth.gb@draeger.com

Repairs Aberdeen

E-mail: service.aberdeen.st.uk@draeger.com

Returns policy

We (Draeger Safety UK Limited) reserve the right to refuse the return of goods Which were originally shipped to any customer against a bespoke specification provided by the Customer or against a standard sales orders.

Handling Charge for Returns

Where goods were originally shipped against a bespoke customer specification or via a standard Sales Order will incur a handling charge to the customer if the reason for return is deemed to be outside the control of Draeger Safety UK Limited (ie wrong product ordered by the Customer). The goods must be returned within thirty (30) days of invoice date. The handling charge incurred will be the greater of £40 or 25% of the original purchase price of the goods returned ("the handling charge"). [Under all circumstances a minimum charge of £40 will be imposed].

Acceptable returns period

Any goods returned to Draeger Safety UK Limited after thirty (30) days but before ninety (90) days will incur the handling charge and an exchange of goods - not a credit.  Draeger Safety UK Limited NOT accept any returned goods will after ninety (90) days

Returns address

All returned goods originally purchased from us must be returned to Draeger's UK address (see above), and be in original packaging and be in a re-salable condition.